24Mbit Modem not Connecting

[crazyd]

Hello
I hope somebody can help. Sorry for using English.

My connection was upgraded to 24Mb yesterday but modem will not connect (ADSL light flashing). I have spoken with OTE who say the line is ok and 24Mb is active.

Do I need different modem for 24Mb? The one I have now is Philips CGA5720 and I think this only works up to 8Mb.

I also have Netgear DG834GT.

Maybe I have to change settings in Modem such as VPI/VCI, PPPoE, Encapsulation etc?

Thankyou for any Help

CD

[Andrikos]

Τhe dsl led that is flashing,means that your router can't syncronise with your phone line.
Try to connect your router directly to the phone line without the splitter.

[joker20]

Hi crazyd well if you can provide yourself a new modem through a freind and test your line out i think its the best solution. You could also try connecting your modem without the splitter and check if it synchronizes....
The vpi settings are 8 And vci 35 Encapsulation i use is PPPoA/LLC but OTE prefers ppoe just test both out and see which works better for you...
Hope everything works out for you

[idem]

If your modem can reach only 8Mb downlink it means it is plain ADSL compatible. It should work with no problem as ADSL2+ protocol is backwards compatible with ADSL but try to determine whether your modem is Annex A (POTS) or Annex B (ISDN). Maybe your line is one and the modem the other in which case you need a different modem.

[crazyd]

Hi All

Thanks for the replies. I have tried the Netgear modem as well. Also without splitter and checked the settings. Modem is Annex A as I have POTS line.

I guess I just have to wait for OTE (121) check the line from their end. Phone is ok so I assume it may be something at the DSLAM end.
I am not sure if they have to physically make changes when upgrading from 2Mb to 24Mb but if they do there maybe an error there!?

Once again. thanks for replies.

CD

[ariadgr]

Maybe I have to change settings in Modem such as VPI/VCI, PPPoE, Encapsulation etc?

Try changing from PPPoA to PPPoE.
The Philips modem supports ADSL2+ (24Mbps), so the problem is not there.