EvilHawk
23-03-09, 14:16
H Επίτροπος Τηλεπικοινωνιών της ΕΕ θέτει σαν στόχο το καταναλωτικό δικαίωμα αλλαγής τηλεφωνικού παρόχου σε 1 ημέρα.
Σε ένα video μήνυμα που αναρτήθηκε σήμερα το πρωί στον ιστοχώρο της, η κα. Viviane Reding, Επίτροπος Τηλεπικοινωνιών της ΕΕ, καλεί το Ευρωπαϊκό Κοινοβούλιο και το Συμβούλιο των Υπουργών Τηλεπικοινωνιών της ΕΕ να είναι φιλόδοξοι τις ερχόμενες ημέρες καθώς πλησιάζουν οι τελικές διαπραγματεύσεις για ένα νέο σύνολο κανόνων της ΕΕ που θα ενισχύουν τα δικαιώματα ανταγωνισμού και καταναλωτών για μια Ενιαία Αγορά για τις Τηλεπικοινωνίες όπως οι κινητές τηλεφωνικές υπηρεσίες και οι συνδέσεις στο Διαδίκτυο.
Ενώ οι καταναλωτές σε όλα τα 27 κράτη μέλη έχουν ήδη το δικαίωμα να αλλάξουν (σταθερό και κινητό) τηλεφωνικό πάροχο κρατώντας τον αριθμό του τηλεφώνου τους, δεν ολοκληρώνεται η διαδικασία της μεταφοράς για όλους μέσα σε μια ημέρα, μερικοί καταναλωτές μάλιστα αντιμετωπίζουν μια αναμονή δύο έως τριών εβδομάδων, μειώνοντας δραματικά τον αντίκτυπο αυτού του σημαντικού δικαιώματος στον ανταγωνισμό και την καταναλωτική επιλογή. Ο μέσος χρόνος φορητότητας σε ολόκληρη την ΕΕ, είναι 8.5 ημέρες για έναν κινητό αριθμό και 7.5 ημέρες για έναν σταθερό αριθμό.
Μπορείτε να δείτε το σχετικό video μήνυμα στον ιστοχώρο της Επιτρόπου, κας Viviane Reding (http://ec.europa.eu/commission_barroso/reding/video/index_en.htm)
Στατιστικά στοιχεία για την κινητή και σταθερή φορητότητα : 53575
To μήνυμα της της Επιτρόπου, κας Viviane Reding:
COMMISSIONER REDING’S WEEKLY VIDEOMESSAGE THEME:
"Why we need empowered consumers on Europe's telecoms markets"
Hello, I am Viviane Reding, the European Union's Commissioner for Telecoms and Media. I'm responsible for those common European policies that have a direct influence on your phone bill, on fair competition on the telecoms market and on support for European films and TV programmes.
The internet offers tremendous new opportunities to all of us. This is why from today onwards, every week on this website, I will talk about one of the many issues on my desk that concern you, EU citizens.
Today, I want to talk about the situation of consumers in Europe's telecoms markets. Just this morning, I got the results of a new report on my table which the Commission is publishing this week. This report shows that in spite of the present economic downturn, Europe is doing rather well in
telecoms. While European consumers may hesitate to buy a new car or a new TV these days, they are communicating more, rather than less, via their phones and via the internet, especially in Europe. A recent opinion poll even showed that in Germany, young people would rather give up their boyfriend or girlfriend than their mobile phone subscription.
Europe is the economic area in the world where today, practically everybody has at least one mobile phone, and many citizens even have two. In contrast to this, in the United States, only 87 per cent of the population have a mobile phone subscription. Europe is clearly THE mobile continent, and this is not only good news for European telecoms operators, but also for each and every mobile phone user.
For consumers in Europe, the strong competition that the European Union has created in the mobile phone market is really now paying off. Today, European consumers pay 34.5 per cent less for making phone calls and sending text messages than they did 5 years ago.
But what is the European Union doing concretely to continue to cut your mobile phone bills?
One very effective instrument that we created, is the European rule that all consumers have the right to switch their telephone operator without having to change their phone number.
Without this European rule, many of us certainly would think twice about changing our service provider, even for a better deal elsewhere, because we then would have to go through the trouble of telling all our family and friends that we have a new number.
By being able to keep their number, for both mobile and fixed, consumers can look for the best deals on the market and take advantage of another operator offering cheaper prices. This right to switch operator also puts pressure on the telecoms companies to offer the most competitive deals so that they can either find new customers or keep their existing ones.
There is however a problem: In some European countries, it still takes very long for your telephone number to be really transferred to your new operator. You are very lucky if you are an Irish or Maltese consumer, because in these countries, you can do this within one day only. However, Polish and Italian consumers, I'm afraid to say, are not so fortunate. It takes 38 days to take your phone number to a different operator in Poland, and 15 days in Italy.
This is an intolerable situation. It distorts competition between operators in Europe's borderless single market and puts citizens in countries with less effective consumer rules at a disadvantage.
Therefore, I want all Europeans to be able to switch their phone operator – whether mobile or fixed – within one single day, as it is already the case in Ireland and in Malta.
Technically, this is very doable if operators and national regulators make an effort. I was recently in Hong-Kong where I saw that there, consumers can switch operator while keeping their number within 2 hours.
Europe should be ambitious when it comes to empowering our consumers.
Because empowered consumers are the best recipe for strong competition on the market, investment into attractive services and, at the end, lower prices for all.
I will discuss this matter very seriously this week with the European Parliament and the EU Council of Ministers. In these times of economic crisis, Europe should ask itself what we can do to empower our consumers in the telecoms markets to strengthen fair competition and the purchasing power of our citizens. And how we can do this fast.
* * *
Next week, I want to discuss with you how Europe can make use of modern technologies to enhance the energy efficiency of European products and services. Everybody is talking about the need to tackle climate change. I believe that modern technologies made in Europe can make a very concrete contribution to this. What do you think? Can IT help us to green our economy? In what ways could this be done? I will read all your mails and will try to answer some of them in my next video message.
See you next week!
Σε ένα video μήνυμα που αναρτήθηκε σήμερα το πρωί στον ιστοχώρο της, η κα. Viviane Reding, Επίτροπος Τηλεπικοινωνιών της ΕΕ, καλεί το Ευρωπαϊκό Κοινοβούλιο και το Συμβούλιο των Υπουργών Τηλεπικοινωνιών της ΕΕ να είναι φιλόδοξοι τις ερχόμενες ημέρες καθώς πλησιάζουν οι τελικές διαπραγματεύσεις για ένα νέο σύνολο κανόνων της ΕΕ που θα ενισχύουν τα δικαιώματα ανταγωνισμού και καταναλωτών για μια Ενιαία Αγορά για τις Τηλεπικοινωνίες όπως οι κινητές τηλεφωνικές υπηρεσίες και οι συνδέσεις στο Διαδίκτυο.
Ενώ οι καταναλωτές σε όλα τα 27 κράτη μέλη έχουν ήδη το δικαίωμα να αλλάξουν (σταθερό και κινητό) τηλεφωνικό πάροχο κρατώντας τον αριθμό του τηλεφώνου τους, δεν ολοκληρώνεται η διαδικασία της μεταφοράς για όλους μέσα σε μια ημέρα, μερικοί καταναλωτές μάλιστα αντιμετωπίζουν μια αναμονή δύο έως τριών εβδομάδων, μειώνοντας δραματικά τον αντίκτυπο αυτού του σημαντικού δικαιώματος στον ανταγωνισμό και την καταναλωτική επιλογή. Ο μέσος χρόνος φορητότητας σε ολόκληρη την ΕΕ, είναι 8.5 ημέρες για έναν κινητό αριθμό και 7.5 ημέρες για έναν σταθερό αριθμό.
Μπορείτε να δείτε το σχετικό video μήνυμα στον ιστοχώρο της Επιτρόπου, κας Viviane Reding (http://ec.europa.eu/commission_barroso/reding/video/index_en.htm)
Στατιστικά στοιχεία για την κινητή και σταθερή φορητότητα : 53575
To μήνυμα της της Επιτρόπου, κας Viviane Reding:
COMMISSIONER REDING’S WEEKLY VIDEOMESSAGE THEME:
"Why we need empowered consumers on Europe's telecoms markets"
Hello, I am Viviane Reding, the European Union's Commissioner for Telecoms and Media. I'm responsible for those common European policies that have a direct influence on your phone bill, on fair competition on the telecoms market and on support for European films and TV programmes.
The internet offers tremendous new opportunities to all of us. This is why from today onwards, every week on this website, I will talk about one of the many issues on my desk that concern you, EU citizens.
Today, I want to talk about the situation of consumers in Europe's telecoms markets. Just this morning, I got the results of a new report on my table which the Commission is publishing this week. This report shows that in spite of the present economic downturn, Europe is doing rather well in
telecoms. While European consumers may hesitate to buy a new car or a new TV these days, they are communicating more, rather than less, via their phones and via the internet, especially in Europe. A recent opinion poll even showed that in Germany, young people would rather give up their boyfriend or girlfriend than their mobile phone subscription.
Europe is the economic area in the world where today, practically everybody has at least one mobile phone, and many citizens even have two. In contrast to this, in the United States, only 87 per cent of the population have a mobile phone subscription. Europe is clearly THE mobile continent, and this is not only good news for European telecoms operators, but also for each and every mobile phone user.
For consumers in Europe, the strong competition that the European Union has created in the mobile phone market is really now paying off. Today, European consumers pay 34.5 per cent less for making phone calls and sending text messages than they did 5 years ago.
But what is the European Union doing concretely to continue to cut your mobile phone bills?
One very effective instrument that we created, is the European rule that all consumers have the right to switch their telephone operator without having to change their phone number.
Without this European rule, many of us certainly would think twice about changing our service provider, even for a better deal elsewhere, because we then would have to go through the trouble of telling all our family and friends that we have a new number.
By being able to keep their number, for both mobile and fixed, consumers can look for the best deals on the market and take advantage of another operator offering cheaper prices. This right to switch operator also puts pressure on the telecoms companies to offer the most competitive deals so that they can either find new customers or keep their existing ones.
There is however a problem: In some European countries, it still takes very long for your telephone number to be really transferred to your new operator. You are very lucky if you are an Irish or Maltese consumer, because in these countries, you can do this within one day only. However, Polish and Italian consumers, I'm afraid to say, are not so fortunate. It takes 38 days to take your phone number to a different operator in Poland, and 15 days in Italy.
This is an intolerable situation. It distorts competition between operators in Europe's borderless single market and puts citizens in countries with less effective consumer rules at a disadvantage.
Therefore, I want all Europeans to be able to switch their phone operator – whether mobile or fixed – within one single day, as it is already the case in Ireland and in Malta.
Technically, this is very doable if operators and national regulators make an effort. I was recently in Hong-Kong where I saw that there, consumers can switch operator while keeping their number within 2 hours.
Europe should be ambitious when it comes to empowering our consumers.
Because empowered consumers are the best recipe for strong competition on the market, investment into attractive services and, at the end, lower prices for all.
I will discuss this matter very seriously this week with the European Parliament and the EU Council of Ministers. In these times of economic crisis, Europe should ask itself what we can do to empower our consumers in the telecoms markets to strengthen fair competition and the purchasing power of our citizens. And how we can do this fast.
* * *
Next week, I want to discuss with you how Europe can make use of modern technologies to enhance the energy efficiency of European products and services. Everybody is talking about the need to tackle climate change. I believe that modern technologies made in Europe can make a very concrete contribution to this. What do you think? Can IT help us to green our economy? In what ways could this be done? I will read all your mails and will try to answer some of them in my next video message.
See you next week!