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Θέμα: 13888 Hotline

  1. #1
    Εγγραφή
    13-01-2017
    Μηνύματα
    45
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    0
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    0
    Τύπος
    FTTH
    Ταχύτητα
    100/10
    ISP
    Fiberspeed 100
    DSLAM
    ΟΤΕ - ΑΛΥΣΙΔΑ
    Router
    AVM FRITZ!Box 7590
    Hi,
    did you also notice problems with the OTE hotline?


    I've been trying to get technical support for days.
    Nobody answers the phone.

    After waiting 30 minutes with music, the connection to 13888 is automatically disconnected.

    The day before yesterday, yesterday and today I have each waited on phone 2x 30 minutes and then gave up (3 hours in total).

    Some time ago, the hotline was first class, always quick help, but now?


    Does anyone have any idea what's going on?

    Regards

  2. #2
    Εγγραφή
    22-09-2003
    Μηνύματα
    81.664
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    VDSL2
    Ταχύτητα
    204800/20480
    ISP
    Wind
    Router
    Technicolor DGA4130
    SNR / Attn
    6(dB) / 2.8(dB)
    Path Level
    Interleaved
    Did you try 13788.
    We'll build a fortress to keep them out and in a world gone silent I'll be your sound and if they try to hurt you I'll tear them down I'm always with you now....
    I forgot that I might see, so many Beautiful things
    everything that has a beginning has an end
    See the mirror in your eyes-see the truth behind your lies-your lies are haunting me See the reason in your eyes-giving answer to the why- your eyes are haunting me

  3. #3
    Εγγραφή
    13-10-2018
    Μηνύματα
    2.440
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    0
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    0
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    VDSL2
    Ταχύτητα
    109999/10999
    ISP
    Nova
    Router
    ZTE H168N/TP-LINK VR600
    SNR / Attn
    8.9(dB) / 4.9(dB)
    Path Level
    Interleaved
    Open one browser type www.cosmote.gr/hub scroll down the page go to Help & Support press Contact us type your massage press send and he call you back.

  4. #4
    Εγγραφή
    13-01-2017
    Μηνύματα
    45
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    0
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    0
    Τύπος
    FTTH
    Ταχύτητα
    100/10
    ISP
    Fiberspeed 100
    DSLAM
    ΟΤΕ - ΑΛΥΣΙΔΑ
    Router
    AVM FRITZ!Box 7590
    @nnn
    No, i tried only 13888. My VOIP Phone and Internet is working fine. I apply for a second phone line with a second phone number. I see that the new phone number is already active and i need help to setup the new phone number in my router. I tried to call now 13788 but as i see, this phone number is only for connection frauds. Do you think this is the right phone number for my topic? Thank you!!

    @Kostinos
    Thanks a lot. I request a call back already yesterday but nobody has call me yet.

  5. #5
    Εγγραφή
    22-09-2003
    Μηνύματα
    81.664
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    218
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    48
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    6
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    VDSL2
    Ταχύτητα
    204800/20480
    ISP
    Wind
    Router
    Technicolor DGA4130
    SNR / Attn
    6(dB) / 2.8(dB)
    Path Level
    Interleaved
    13788 is the free number for announcing a problem at your phone or internet line. You can call it for your problem.
    We'll build a fortress to keep them out and in a world gone silent I'll be your sound and if they try to hurt you I'll tear them down I'm always with you now....
    I forgot that I might see, so many Beautiful things
    everything that has a beginning has an end
    See the mirror in your eyes-see the truth behind your lies-your lies are haunting me See the reason in your eyes-giving answer to the why- your eyes are haunting me

  6. #6
    Εγγραφή
    13-01-2017
    Μηνύματα
    45
    Downloads
    0
    Uploads
    0
    Τύπος
    FTTH
    Ταχύτητα
    100/10
    ISP
    Fiberspeed 100
    DSLAM
    ΟΤΕ - ΑΛΥΣΙΔΑ
    Router
    AVM FRITZ!Box 7590
    Thank you!!
    I will try it.


    Regards

  7. #7
    Εγγραφή
    13-01-2017
    Μηνύματα
    45
    Downloads
    0
    Uploads
    0
    Τύπος
    FTTH
    Ταχύτητα
    100/10
    ISP
    Fiberspeed 100
    DSLAM
    ΟΤΕ - ΑΛΥΣΙΔΑ
    Router
    AVM FRITZ!Box 7590
    Hi,
    short update: I tried to call now over the days 13888 and 13788.

    After 30 minutes of waiting, the line get disconnected.
    If you count the waiting time over the last days, i was for sure waiting more then 3 or 4 hours.

    Nobody take the phone of the technical department.
    I am trying since 17 December 2018 to call the technical department.

    I am really shocked because i remember the OTE Hotline was in the past always fast but something has changed.

    Also i call them now at night (12.21am) in hope someone will pick up but.....


    Regards

Παρόμοια Θέματα

  1. Μεγάλη αναμονη στο 13888. Διαβάστε το γιατι....
    Από callcenters στο φόρουμ Γεγονότα και Απόψεις
    Μηνύματα: 126
    Τελευταίο Μήνυμα: 23-09-20, 00:26
  2. Παραπλανητικό τηλεφώνημα από το 13888
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    Μηνύματα: 106
    Τελευταίο Μήνυμα: 24-04-19, 14:02
  3. Το 13888
    Από athletic στο φόρουμ Εκτός θέματος
    Μηνύματα: 10
    Τελευταίο Μήνυμα: 27-04-18, 20:53
  4. Μηνύματα: 2
    Τελευταίο Μήνυμα: 29-01-18, 10:02
  5. 13888 κατέβασαν ρολλά για 48 ώρες
    Από Rookie στο φόρουμ COSMΟΤΕ
    Μηνύματα: 7
    Τελευταίο Μήνυμα: 14-01-18, 12:37

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