Speedport Plus not getting VoIP vonnections

[David776]

Hello,
my greek is poor, this is the reason why im asking in english.
My Speedport Plus Router is getting only Internet connection but no voip Connection.
So internet is working without a Problem and telephone not.
When i go to the router interface and click the telephone tab then it is empty. No Number is in there.
I resettet the router to its default, but it stays the same.
Can anybody help me what to do to get the voip working ? Thank you

[sdikr]

Hello,
my greek is poor, this is the reason why im asking in english.
My Speedport Plus Router is getting only Internet connection but no voip Connection.
So internet is working without a Problem and telephone not.
When i go to the router interface and click the telephone tab then it is empty. No Number is in there.
I resettet the router to its default, but it stays the same.
Can anybody help me what to do to get the voip working ? Thank you

If you did reset to default settings and it did not got the voip settings, then you have to call Cosmote Helpdesk to fix it for you

[sxbcl]

If you could please check, which username for internet your router has programmed.
In case you see otenet@otenet.gr then that means that your router is with default settings and hasn't been provisioned from Cosmote. As sdikr mentioned above, contact the helpdesk.

[David776]

Ok thank you then i will call COSMOTE.
And yes the username in the Box for Internet is otenet@otenet.gr
But what would you say on the cosmote Hotline that they do the right action for me ?
The last time they wanted to sent me a technician in a few days .... but it think that is not necessary.

[sxbcl]

Ok thank you then i will call COSMOTE.
And yes the username in the Box for Internet is otenet@otenet.gr
But what would you say on the cosmote Hotline that they do the right action for me ?
The last time they wanted to sent me a technician in a few days .... but it think that is not necessary.

I had the exact same problem, and when I spoke with the Cosmote Helpdesk, I just mentioned that my router doen't seem to be provisioned. They checked it and they couldn't see it synchronized, although it was.
Finally I have provided them with the serial number of the router, they set it up remotely and soon after it worked.

[David776]

I just called the help desk. They connected me with the technical help Desk. The guy said he can not help me on the line ... he have to open a Ticket for the next level help desk.
The only thing i could do is waiting...

[puffy]

well you already escalated this but are you certain you have voip activated on your line? you might just have a landline.
though i guess with your ticket they re going to activate voip in any case

[David776]

Hmm Last year it was with VoIP but this year we got a new contract Cosmote Home Double Play 50 XL

Is it possible that it is working with the normal line and not voip?

[puffy]

Hmm Last year it was with VoIP but this year we got a new contract Cosmote Home Double Play 50 XL

Is it possible that it is working with the normal line and not voip?

not if its already voip no. I assumed it might be a new connection.
anyway if reset speedport didnt fix it then its a malfunction