Hello, I have been trying to order a hybrid router from OTE 13888 for 14 days. 1. by phone, 2. using the form to request a callback. The lady could not answer my question by phone (whether it is correct that the speed is throttled after 100gb), she said I have to buy packages. However, promised me a call back.
No callback after multiple requests using the form (hope to be called back by the right service employee).
Is it really that difficult to order a hybrid router?
I have to say that I have always praised the OTE service very much with my friends and also with the support staff from OTE, the 13888 was the best service line for me, I would be happy if we had such a service in Austria. Have I praised too much :-)?
Εμφάνιση 1-8 από 8
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21-09-20, 14:23 Impossible a hybrid Complete order on 13888 #1
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21-09-20, 16:39 Απάντηση: Impossible a hybrid Complete order on 13888 #2
If they don’t call you , you can visit COSMOTE shop or GERMANOS shop to order the hybrid.
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22-09-20, 12:31 Re: Απάντηση: Impossible a hybrid Complete order on 13888 #3
Thx just when you order in a shop, you loose your right to give back (14days) the Hybrid Router, i not like a contract for 2 years. If he not works on my area i must pay.....
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24-09-20, 01:25 Απάντηση: Impossible a hybrid Complete order on 13888 #4
Sorry for the delay! Actually, yes after the 100gb the speed of your speedbooster will be at 15mbps according to the website of Cosmote, but when this happens you can buy extra 50GB for 20€ for 30 days through the web or the Cosmote App!
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27-09-20, 17:17 Re: Impossible a hybrid Complete order on 13888 #5
thx for your answer, i order on 13888, i will see when i receive the Router
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30-09-20, 10:32 Re: Impossible a hybrid Complete order on 13888 #6
Can someone say how long it will take for the router to be delivered? It's been 10 days since my order
thx
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30-09-20, 12:40 Απάντηση: Impossible a hybrid Complete order on 13888 #7
I believe that this isn't normal. Can you maybe make a call to 13888 and ask about your order? Normally it takes 2-4 business days
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02-10-20, 17:20 Re: Απάντηση: Impossible a hybrid Complete order on 13888 #8
thx. i call many times, just now after 14 days is ok, i think, she send the router with courier in the next days....
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