Ιστορίες Help Desk

[21706]

Samsung Electronics
Caller: 'Can you give me the telephone number for Jack?'
Operator: 'I'm sorry, sir, I don't understand who you are talking about.'
Caller: 'On page 1, section 5, of the user guide it clearly states
that I need to unplug the fax machine from the AC wall socket and telephone
Jack before cleaning . Now, can you give me the number for Jack ?'
Operator: 'I think it means the telephone plug on the wall.'

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Tech Support: 'I need you to right click on the Open Desktop.'
Customer: 'OK..'
Tech Support: 'Did you get a pop-up menu ?'
Customer : 'No.'
Tech Support : 'OK. Right Click again. Do you see a pop-up menu?'
Customer : 'No.'
Tech Support : 'OK, sir. Can you tell me what you have done up until this point?'
Customer: 'Sure. You told me to write 'click' and I wrote 'click.' '

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This has to be one of the funniest things in a long time. I think this guy
should have been promoted, not fired . This is a true story from the Word
Perfect Helpline, which was transcribed from a recording monitoring the
customer care department..............
Needless to say the Help Desk employee was fired; however, he/she is
currently suing the WordPerfect organization for 'Termination without Cause.'

Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!):

Operator: 'Ridge Hall, computer assistance; may I help you?'
Caller: 'Yes, well, I'm having trouble with WordPerfect .'
Operator: 'What sort of trouble ?'
Caller: 'Well, I was just typing along, and all of a sudden the words went away.'
Operator: 'Went away?'
Caller: 'They disappeared .'
Operator: 'Hmm. So what does your screen look like now?'
Caller: 'Nothing.'
Operator: 'Nothing??'
Caller: 'It's blank; it won't accept anything when I type.'
Operator: 'Are you still in WordPerfect, or did you get out?'
Caller: 'How do I tell ?'
Operator: 'Can you see the 'C: prompt' on the screen?'
Caller: 'What's a sea prompt ?'
Operator: 'Never mind, can you move your cursor around the screen?'
Caller: 'There isn't any cursor; I told you, it won't accept anything I type ..'
Operator: 'Does your monitor have a power indicator?'
Caller: 'What's a monitor ?'
Operator: 'It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?'
Caller : 'I don't know .'
Operator: 'Well, then, look on the back of the monitor and find
where the power cord goes into it . Can you see that??'
Caller: 'Yes, I think so .'
Opera tor: 'Great. Follow the cord to the plug, and tell me if it's
plugged into the wall..
Caller: 'Yes, it is.'
Operator: 'When you were behind the monitor, did you notice that
there were two cables plugged into the back of it, not just one? '
Caller: 'No.'
Operator: 'Well, there are. I need you to look back there again
and find the other cable .'
Caller: 'Okay, here it is.'
Operator: 'Follow it for me, and tell me if it's plugged securely
into the back of your computer..'
Caller: 'I can't reach .'
Operator: 'OK. Well, can you see if it is ?'
Caller: 'No...'
Operator: 'Even if you maybe put your knee on something and lean way over?'
Caller: 'Well, it's not because I don't have the right angle -- it's because it's dark.'
Operator: 'Dark?'
Caller: 'Yes - the office light is off, and the only light I have is
coming in from the window.'
Operator: 'Well, turn on the office light then.'
Caller: 'I can't..'
Operator: 'No? Why not?'
Caller: 'Because there's a power failure.'
Operator: 'A power .... A power failure? Aha. Okay, we've got it
licked now . Do you still have the boxes and manuals and
packing stuff that your computer came in ?'
Caller : 'Well, yes, I keep them in the closet ..'
Operator: 'Good. Go get them, and unplug your system and pack it up just
like it was when you got it. Then take it back to the store you bought it from.'
Caller : 'Really? Is it that bad?'
Operator: 'Yes, I'm afraid it is.'
Caller : ' Well, all right then, I suppose. What do I tell them?'
Operator: 'Tell them you're too damned stupid to own a computer!'

[OxAp0d0]

Απίστευτη συλλογή εδώ:

http://www.rinkworks.com/stupid/

Είναι λίγο παλιά βέβαια, αλλά μερικά είναι για γέλια μέχρι δακρύων.